The Business
Challenge
Instant messaging (IM) is critical for enterprise
communications. It enables real-time communication from anywhere
— web-based portals, cell phones, PDAs, pagers, desktops.
Organizations leverage instant messaging for real-time
collaboration, fast decision making, and cost effectiveness. IM
enables teams to communicate in real-time through one-way text
messaging, two-way text chats, and multi-participant
conferencing.
IM is emerging as one of the latest technologies for
streamlining real-time communications, increased productivity,
compliance, and cost effectiveness. In combination with presence
awareness — indicating user availability in real-time — IM is
especially valuable for linking remote team members and the
extended enterprise.
Hummingbird Enterprise 2004 — IM
Hummingbird Enterprise 2004 — IM is an enterprise solution that
enables employees, customers, partners, and suppliers to
collaborate in real-time while meeting compliance requirements.
Seamlessly integrated with Hummingbird Enterprise 2004,
Hummingbird instant messaging offers unique value in three areas
– real-time collaboration, capturing corporate value, and
enhanced productivity. The integration of instant messaging
functionality with the Hummingbird Enterprise 2004 content
management system extends the range of managed enterprise
content to deliver optimized productivity and business value for
advanced knowledge management initiatives.
 Hummingbird
Enterprise 2004 - IM Checklist |
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Securely
communicate in real-time with other
employees, customers, partners and
suppliers |
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View user presence
in context, e.g.project team members,
community membership, document owners |
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Capture
discussions in repository with full
metadata profile,flexible access
permissions |
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Convert real-time discussion to
threaded discussion for continuation
after a meeting ends |
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Initiate
discussions in context, from within a
project or folder or in relation to a
specific document |
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Share documents and other content
with discussion participants |
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Transfer files and
share links to files in document
libraries,communities, and projects |
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Control personal “buddy ” list in
conjunction with centrally managed
corporate groups |
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Control own
availability and presence to other
users, e.g.away,busy, in
meeting,unavailable |
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React immediately to incoming high
priority alerts from integrated
applications, e.g.overdue tasks,
document to approve |
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